Shipping policy
Shipping Policy
Thank you for shopping with Olive&Bleu. This policy sets out how we process and dispatch orders to customers within the United Kingdom.
Order Processing
Orders are processed within 1–2 business days of payment being received. Orders placed after 2 pm on a Friday, Weekend or UK public holiday, will be processed on the next working day.
Delivery Estimates
We currently ship to addresses within the United Kingdom. Estimated delivery times once dispatched are:
- Standard delivery: 3-5 business days
- Express delivery: 1–2 business days
Delivery estimates are provided by our carrier and are not guaranteed. During busy periods — including sale events, bank holidays, or adverse weather — delivery may take a little longer.
Carriers & Dispatch
We use Royal Mail / DPD / Evri to fulfil and deliver orders. Once your order has been dispatched you will receive a confirmation email. Delivery is to the address provided at checkout; please ensure your details are correct before placing your order.
Order Tracking
Where tracking is available, a tracking number will be included in your dispatch confirmation email. You can use this to monitor the progress of your delivery directly on the carrier's website. If you have not received a tracking update within 2 business days of your dispatch email, please contact us at oliveandbleuhelp@gmail.com.
Incorrect or Incomplete Addresses
We are unable to redirect parcels once they have been dispatched. If you notice an error in your delivery address, please contact us as soon as possible at oliveandbleuhelp@gmail.com and we will do our best to amend the address before dispatch, but this cannot be guaranteed.
Local Collection
We offer local collection from Gloucester Collection is provided Monday to Friday, 10 am – 4 pm by appointment only. To arrange collection, please contact us at oliveandbleuhelp@gmail.com after placing your order. Local.collection option can be selected at checkout when paying by card, not through apps such as SHOP or Google pay. Please do not travel to collect without confirming availability with us first.
Lost or Damaged Items
If your order arrives damaged or does not arrive within 5 business days of your dispatch confirmation, please contact us with your order number and We will work with you and our carrier to resolve the matter as quickly as possible.
Questions
If you have any questions about your order or delivery, please get in touch at oliveandbleuhelp@gmail.com, we will be happy to help!